Channels not playing or stuttering? Fixes

Most stutter and channels that will not play are fixed in Settings in seconds. Try these steps in order.

Steps

  1. 1

    Switch the live stream format

    In Settings → Live stream format, switch between HLS and TS. HLS suits most TVs; TS is often lighter and faster with many providers.

  2. 2

    Switch the player

    In Settings → Player: on Android try ExoPlayer or VLC; on computers the built-in player, mpv or VLC.

  3. 3

    Reload the playlist

    In Settings → Playlists choose “Reload list” to get your provider’s latest version.

  4. 4

    Check your subscription and connections

    Many subscriptions allow one device at a time. If the channel is playing on another device, this one may cut out.

  5. 5

    Check your internet speed

    HD channels need about 8 Mbps and 4K about 25 Mbps. If you can, connect the TV by cable instead of Wi-Fi.

Tips

Questions

Movies play but live channels do not

Switch the live stream format between HLS and TS; it only affects live channels.

I hear sound but the picture is black

The format is probably not supported by that player. Switch to VLC or mpv.

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